Customer Service
Since 2008, our company has established the Customer Service Management Policy and actively maintained and strengthened customer relationships by following relevant operating procedures. By building a continuous customer service system, we provide timely and comprehensive services to deepen cooperative relationships, enhance the company's image, and promote market expansion. Simultaneously, the company continuously improves product quality and increases customer satisfaction by analyzing market information and customer feedback, thus achieving the goal of sustainable operations.
Our company has dedicated service windows established at our Taiwan headquarters as well as in Japan, Malaysia, China, and the United States, which are responsible for promoting product and technical support, environmental management, social responsibility, and hazardous substance control. This ensures timely provision of sufficient information to meet the needs of customers and public sectors. We also align with customers' sustainable development plans, assisting in the implementation of relevant activities, investigations, confirmations, audits, and data collection to ensure cooperation effectiveness and sustainable development.
To ascertain customer satisfaction with the quality of our services, the company conducts a major customer satisfaction survey at the end of each year. Customers can provide feedback on aspects such as quality, sustainable development, delivery time, technical support capabilities, and overall service. In addition to responding to customer feedback immediately and tracking the improvement progress of relevant responsible departments, the customer satisfaction team also uses data analysis to identify the root causes of problems and compiles reports for submission to senior management as an important basis for medium- and long-term operational planning.
The company highly values customer opinions and feedback and regards them as an important basis for continuous improvement and sustainable operations. When a customer complaint is received, all relevant units will follow the specifications of operating procedures for opinion reception, abnormal cause analysis, and the proposal of improvement countermeasures.
Furthermore, the company has diverse and unobstructed communication channels. In addition to submitting customer complaints via email to existing contact windows, customers can also reflect opinions through the complaint and integrity reporting mechanism to protect customer rights and promote long-term mutual trust and cooperative relationships.
Complaints and Integrity Reporting: